If you need help, have a question about fasteners, or want to discuss a project, emailing is the fastest and most reliable way to get in touch. Our team brings years of hands‑on expertise in hardware selection, materials, and installation best practices, and we reply with clear, actionable information.
How to get in touch
Please send a message to hello@screwsage.com. That single address routes to the appropriate specialist depending on your request so you get a focused reply from someone who knows the subject.
What to include in your message
- Brief summary: One sentence that describes the core question or request.
- Details: Part numbers, material types, dimensions, load requirements, environmental conditions, or photos of the application if relevant.
- Timeline: When you need an answer or delivery (if applicable).
- Contact info: Name and a phone number if you prefer a follow‑up call.
Types of inquiries we welcome
We handle a wide range of email requests, including:
- Technical guidance: Material choices, corrosion resistance, torque specifications, and compatibility with other hardware.
- Product availability and specifications: Datasheets, alternative parts, and sourcing help for hard‑to‑find fasteners.
- Bulk orders and pricing: Quotes for larger quantities, lead times, and shipping options.
- Project consultations: Assistance selecting the right fasteners for construction, automotive, marine, or industrial applications.
- Press, partnerships, and wholesale inquiries: Media requests, collaboration proposals, or dealer opportunities.
- Website feedback and bug reports: Tell us if something on the site isn’t working or could be clearer.
- Customer feedback: Suggestions, product reviews, or testimonials—your experience helps us improve.
Response time expectations
We aim to review and reply to all emails within 1–2 business days. Complex technical or bulk order inquiries may require additional research; in those cases you’ll receive an acknowledgement within 24 hours and a clear timeline for a full response. Messages sent on weekends or public holidays will be handled the next business day.
Privacy and follow‑up
We respect your privacy. Information you share by email is used only to respond to your inquiry and to improve our services. If you would like ongoing updates or a scheduled follow‑up, mention that in your message and we’ll confirm the timeline.
The ScrewSage Team